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Tesco Ireland Outlines Further Customer Support During Level 5 Lockdown

Published on Oct 22 2020 11:34 AM in Retail tagged: Trending Posts / Tesco / COVID-19

Tesco Ireland Outlines Further Customer Support During Level 5 Lockdown

Tesco Ireland has today moved to reassure customers that it continues to be well-placed to respond to the Level 5 COVID-19 restrictions.

Since March, Tesco noted that it has worked hard to maintain a safe shopping environment for colleagues and customers.

To help customers shop safely during the incoming restrictions, Tesco said that it has reinforced its efforts at its stores nationwide to respond to the next six weeks ahead.

Extensive safety measures in place:

External queue management technology which has been rolled out to all stores nationwide. The retailer said that this is a simple, accurate way of reducing queue times, supporting social distancing in store, and allowing colleagues to spend more time helping customers.

Wet weather solutions will be rolled out to protect customers against the elements in the coming months.

New and improved hand sanitising stations and trolley/ basket cleaning stations are now in place. Tesco said that it expects to use 13,500 litres of hand sanitiser in the next six weeks of Level 5.

Further roll out of Scan as you Shop technology to help customers have an even more efficient shop and manage their budget as they go.

Graphic and audio reminders that colleagues and customers need to wear a face covering unless they have a reasonable excuse not to per the Regulations.

Added further Plexiglass screens at checkout areas - now at all available manned and self-service checkouts which helps protect colleagues and customers, so they feel more secure when checking out.

Continue to work with suppliers to enhance stock levels of key products to ensure that everyone can get what they need.

Kari Daniels, CEO, Tesco Ireland, said, “We know this is an anxious time for those most vulnerable in moving to Level 5 restrictions. Customers can be reassured that if they need to travel beyond their 5km radius for food shopping as per Level 5 guidelines, their safety is our number one priority as it has been since this Pandemic emerged in March.”

She said: “We’re always looking at ways to improve the experience for customers following the public health guidance as it evolves.”

“Customers have responded very well to changes in stores to date and would anticipate they will continue to do so as we move into the Winter months. We have a strong and resilient supply chain, with very good availability, so there is no need for customers to alter their normal shopping habits,” Daniels added.

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