European Consumer Centre (ECC) Ireland is calling on traders to to comply with obligations and ensure staff know consumers’ rights when goods are faulty, ahead of World Consumer Rights Day, which falls tomorrow 15 March 2018.
The group which is a part of the European Consumer Centre Network (ECC-Net) has said that traders should 'ensure that consumers are given the correct information by staff when goods are faulty, particularly that manufacturers’ guarantees/warranties are in addition to a consumer’s statutory rights, not instead of them'.
"Problems with the functioning of a product do occur and obviously this is not necessarily the fault of the trader who sold it,” said Martina Nee, press and communications manager for ECC Ireland.
“However, what is within the trader’s control is to ensure that it is abiding by obligations under EU and national consumer legislation and that staff provide consumers with the correct information when a fault is reported to them. Unfortunately, this is not always the case.”
The advisory comes after reports to ECC Ireland, and other centres throughout the EU that some traders have 'provided wrong or misleading information in relation to consumers’ rights when a good is faulty and/or relied solely on the manufacturer’s guarantee/warranty'.
© 2018 - Checkout Magazine by Donna Ahern