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Lidl Ireland Introduces COVID-19 Queue Management System

By Donna Ahern
Lidl Ireland Introduces COVID-19 Queue Management System

Lidl Ireland has announced that it is planning to introduce a new COVID-19 queue management system designed to control the number of customers entering and exiting the store at any one time, in order to maintain social distancing during busy periods.

The innovative software controls an automated traffic light and monitor that signals to shoppers when they can proceed through the entrance based on individual customer limits that are in line with social distancing guidelines, the retailer said.

Following a successful trial in five stores across three counties, the technology will be rolled out to a further three stores in Maynooth, Co. Kildare, Birr Co. Offaly and Caherdavin, Co. Limerick initially with the view to introducing across the country in the coming weeks.

“We continue to focus on ways to make our customers shopping trip safer and easier, as the COVID situation continues to impact on all our daily lives," said Alan Barry, director of Central Services, Lidl Ireland & Northern Ireland.

Lidl said that priority access for elderly shoppers, from 9am to 11am daily, as well as healthcare workers will remain in place.


Other Measures 

The new queue management system is in addition to a number of protective measures Lidl has steadily introduced since March including social distancing signage and in-store announcements, hand and trolley sanitation stations, Perspex protective screens and face coverings, increased cleaning and the provision of protective equipment for all employees.

"In addition to trials such as this automated queuing system we recently introduced a WhatsApp chatbot which helps customers identify quieter times to shop with us," Barry said.

"At Lidl, we’ve worked around the clock to consistently develop and execute a range of innovative measures to ensure everyone who enters our stores is as protected as possible and has a pleasant shopping experience with us,” he added.

© 2020 Checkout – your source for the latest Irish retail news. Article by Donna Ahern. Click sign-up to subscribe to Checkout

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