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Lidl Ireland Launches New COVID-19 WhatsApp Chatbot

Published on May 12 2020 7:50 AM

Lidl Ireland Launches New COVID-19 WhatsApp Chatbot

Lidl Ireland has launched a new custom automated WhatsApp chatbot to allow customers to check the quietest and most convenient times to shop at their local store in a matter of seconds.

'This innovative approach uses real time data and customer transaction numbers to determine which hours of the day are quietest to visit and which are busiest, allowing for customers to plan their shopping trips accordingly,' the discounter explained. 

'This functionality is the first of its kind of any Lidl store in the world, using customised software created by Lidl,' it added. 

To access the chatbot customers should visit here on a mobile device.

Community Gift Card 

The initiative follows the retailer’s recent Lidl Community Gift Card launch, a remote payment system which caters to isolating or cocooning shoppers.

Customers can now purchase a gift card, up to the value of €200, by calling Lidl’s hotline on 1800-111-124.

They will then receive a code via email which they can share with family members, friends or a volunteer who can utilise this code to purchase their shopping at Lidl.

More information on Lidl Community Cards can be found here.

© 2020 Checkout – your source for the latest Irish retail news. Article by Donna Ahern. Click sign-up to subscribe to Checkout.

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