Research Shows 44% Of Shoppers Don't Know Online Consumer Rights

By Donna Ahern
Research Shows 44% Of Shoppers Don't Know Online Consumer Rights

73% of Irish consumers have bought online in the past 12 months but 44% say they are not confident about their rights, according to a recent survey conducted by the European Consumer Centre (ECC).

The survey also indicated that 41.34% of total respondents were either very likely or probably planning to make an online purchase during this year’s Black Friday/Cyber Monday.

Martina Nee, Press and Communications Officer for ECC Ireland, said, ‘With Black Friday and Cyber Monday comes the temptation to buy first and think later but we would urge consumers to learn more about their consumer rights in case things go wrong.

Key Consumer Rights

The report outlined a number of the key consumer rights to remember when shopping online within the EU/EEA such as the right to change your mind, otherwise known as the 14 day cooling-off period (there are some exceptions), the right to clear information including the trader’s full contact/address details, the express right to a refund for delayed or non-delivery, and the right to redress in the case of faulty goods.

© 2017 - Checkout Magazine by Donna Ahern


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