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UK Supermarket Websites Under Strain Following New National Lockdown Announcement

Published on Jan 5 2021 6:14 PM in Technology tagged: Sainsburys / Tesco / Lockdown

UK Supermarket Websites Under Strain Following New National Lockdown Announcement

A number of UK supermarket websites reportedly came under strain due to the surge in customers looking to book deliveries, following British Prime Minister Boris Johnson's announcement of a new national COVID-19 lockdown in England.

Within a couple of hours of the PM's televised speech to the nation on Monday (5 January), shoppers reported problems with Sainsbury's and Tesco's online shopping services, reports BBC.com.

The supermarket said earlier today that it had restricted access to its online services to manage high demand.

According to the BBC, Sainsbury's said: "We temporarily limited access to our groceries online service last night so that we could manage the high demand for slots and updates customers were making to existing orders."

"We're continuing to monitor the situation and are sorry for any inconvenience this may have caused," it added.

A spokeswoman for the retailer said that customers should now be able to use the Sainsbury's app and website "as usual".

Tesco Online

Similarly, there were reports of people having problems with the Tesco app and website, including when trying to check out and complete payment.

However, speaking with the BBC a spokesman for the supermarket said on Monday evening that there had been no reports from Tesco's technical department of any website problems and that it had increased the number of slots available for online delivery.

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