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TellUsFirst Expands Its Platform To Gather Insights From New Channels

TellUsFirst innovative customer feedback platform now allows you to gather feedback from your customers, not just in store, but from all of your customer touchpoints.

TellUsFirst allows your customers to leave feedback direct to your business, giving you the opportunity to rectify any negative comments before they escalate. TellUsFirst can give you the power to gather this insightful feedback from multiple customer touchpoints.

Built by customer experience experts – Customer Perceptions, this is our own platform, developed in-house by our dedicated team.

The Power of TellUsFirst

With instant feedback in your hands, we can give your business both the metrics and the customer comments to analyse your customers’ experience at all touchpoints. This can be used for all businesses to gather valuable insights across all sectors:

Food Production – using TellUsFirst on your packaging allows you to receive direct feedback from customers, eliminating the reliance for feedback on third parties or online review platforms.

Retailers – using TellUsFirst in your stores, or online shopping channels to give customers an outlet to air their feedback and potentially avoid them going direct to online review platforms before you get a chance to resolve their issues.

Channels

Customers can leave feedback through a variety of ways such as:-

1. In Store - through posters, POS, receipts, kiosks etc.

2. Online – use on any pages of your website.

3. Email – install in your email CRM via HTML code.

4. Loyalty App – embed into your existing customer loyalty apps.

5. Packaging – ask customers for feedback on your products via the product packaging.

Gathering important customer feedback from all touchpoints gives you a full 360 view of performance across all channels, leaving you with the power to analyse your business strengths and areas for attention.

How it Works

Regardless of what channel a customer chooses to leave feedback from, the process could not be any simpler.

A customer simply scans a QR code, clicks on a link, or presses a button and they are immediately on their way to leave feedback.

It takes metrics on how satisfied the customer was, NPS score, written feedback (optional), and any other customised questions you would like to ask them.

Dashboards

The feedback is recorded live, and you have access to the reporting dashboards at the touch of a button.

These dashboards are interactive and intuitive and can drill down to any level of detail you require, giving you usable, actionable, useful insights immediately.

Success Story

Our Clients range across all sectors from FMCG, retail, hospitality, financial, professional services and much more.

The platform can gather feedback across multiple business channels regardless of how you interact with your customers.

One of its FMCG Clients (100 stores) has already hit 100,000 customers feedbacks and improved their net promoter score by 14 points since beginning to use TellUsFirst.

It has become an integral part of their customer experience strategy and the main tool used to recognise and reward their staff members.

Another client in the hospitality industry has been using TellUsFirst in its visitor experience centre for just less than six months and has already gathered over 13,000 customer feedback clicks in this time.

One of the reasons its platform is so successful is that we have designed it with the customer in mind.

The company understands that customers want quick and easy ways to leave feedback and TellUsFirst allows them to do exactly that.

From scanning the QR code, or clicking on the link, the average time it takes to leave feedback is less than two minutes.

This is hugely important in the fast-paced customer environment it operates in.

More Than Just a Platform

TellUsFirst is designed and developed by a group of IT and customer experience experts meaning we understand what is important to both you and your customers in a customer feedback platform.

It offers friendly support and advice, via email, phone or in-person, to help you get the most from your customer feedback platform.

To learn more about TellUsFirst or arrange a chat, you can contact it on [email protected] or +35342 9333033.

© 2022 Checkout – your source for the latest Irish retail news. Commercial Content. For more technology news, click here. Click subscribe to sign up for the Checkout print edition.

 

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